Overview
At Bidovate ("we," "us," or "our"), we want you to be fully satisfied with our Service. This Refund Policy outlines the terms under which refunds are issued for subscriptions to the Bidovate AI-powered procurement intelligence platform.
Subscription Plans
Our Service is offered on a subscription basis with the following billing cycles:
- Monthly subscriptions: Billed on the same date each month
- Annual subscriptions: Billed once per year at a discounted rate
- Enterprise plans: Custom billing terms as specified in your enterprise agreement
30-Day Refund Window
Within the first 30 days of a new subscription or renewal:
- You may request a full or pro-rata refund for any reason
- Refunds are calculated on a pro-rata basis for the unused portion of the billing period
- To request a refund, contact support@bidovate.co with your account email and reason for cancellation
- Refunds are processed within 5--10 business days to the original payment method
Example: If you purchased a monthly subscription on June 1 and request a refund on June 15, you will receive a pro-rata refund for the remaining 15 days of the billing period.
After 30 Days
After 30 days from the start of a billing period:
- No refunds will be issued for the current billing period
- You may cancel your subscription at any time to prevent future charges
- Your access to the Service will continue until the end of the current billing period
- No partial refunds are provided for unused time within a billing period after the 30-day window
Subscription Cancellation
You may cancel your subscription at any time:
- Through your account settings in the platform dashboard
- By contacting support@bidovate.co
Upon cancellation:
- You retain access to the Service until the end of your current billing period
- No further charges will be applied
- You may export your data within 30 days of the end of your billing period
- After 30 days post-cancellation, your data will be permanently deleted unless otherwise requested
Free Trial
If you signed up for a free trial:
- No charges are applied during the trial period
- You will be notified before the trial ends and billing begins
- If you cancel before the trial ends, no payment is required
- No refund is applicable for charges incurred after a trial converts to a paid subscription if the trial was not canceled in time. However, the 30-day refund window applies from the date of first charge
Enterprise and Custom Plans
For customers on enterprise or custom plans:
- Refund terms are governed by the specific enterprise agreement signed between the parties
- Custom cancellation and refund terms may apply
- Contact your account manager or support@bidovate.co for enterprise refund inquiries
Non-Refundable Items
The following are not eligible for refund:
- One-time setup or onboarding fees, if applicable
- Custom development or integration work performed at your request
- Consumed AI processing credits beyond the subscription allocation (if applicable)
- Subscription periods for which a chargeback has been initiated
Chargebacks
If you initiate a chargeback or payment dispute with your bank or credit card company before contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact support@bidovate.co first, as we are committed to resolving issues promptly.
Changes to This Policy
We may update this Refund Policy from time to time. Changes apply to subscriptions purchased or renewed after the effective date of the update. Existing subscriptions are governed by the policy in effect at the time of purchase or most recent renewal.
Contact
For refund requests or questions about this policy:
Email: support@bidovate.co
Entity: Bidovate